Picture of a programmer studying her code

AI Development Services

Our AI development services build practical AI into real software: assistants that know your business, smart features inside your apps and websites, and automation that takes the busywork off your team. Designed and built by engineers who use AI in their own products every day.

Tell us your AI idea Book a 15-minute call
  • 15+years building software
  • 120+projects delivered
How an AI shop assistant works inside your storeA shopper asks the assistant for a product and a delivery date. The assistant draws on your catalogue and your store systems, works inside your checkout with secure payment and a handover to your team, and returns a product ready to add to the cart plus live order tracking.A shopper asks“Do you have the 20L pressure sprayer in stock,and can I get it by Friday?”Your catalogueproducts · stock · pricesAI shop assistanton your store’s dataYour storecart · orders · deliveryInside your checkout · secure payment · handover to your teamThey getReady to buy20L pressure sprayerR1 299 · 4 in stockAdd to cartDelivery by FridayOrder trackingOrder #4821 · arriving TuesdayPackedShippedOut for deliveryTracked without leaving the chat.Built into your website, your online store and your support channels
STEP 1We sit down with your teamA working session with the people whodo the job, not just the org chart.STEP 2We map the flow and the rulesEvery step, hand-off and approval writtendown, so we can see where the time goes.Quotes · enquiries · invoices · reportingSTEP 3You get an automation planWhat is worth automating, what is not, andthe effort and running cost for each one.Before any build starts

How can AI help you?

Most businesses don’t need an AI strategy. They need a handful of jobs done faster: quotes that take a day to go out, enquiries that sit unanswered after hours, invoices captured by hand, the same report pulled together every month. That is exactly the kind of work AI is good at, as long as someone understands how your business actually runs first.

So that is where we start. We sit with the people doing the work, map the process end to end, and write down the rules, exceptions and approvals that matter. Only then do we recommend where automation pays and where it doesn’t, because automating a broken process just makes it fail faster.

  • Customers and staff get answers in seconds, day or night
  • Repetitive admin comes off your team, so they spend their time on work that needs judgement
  • Fewer errors, because the rules are applied the same way every time
  • More volume without more headcount, and a clear view of what each automation costs to run

You get an honest answer first. If a process needs fixing before it needs automating, we will tell you, and some of what we recommend won’t involve AI at all.

Talk to us about your processes

AI development services we offer

AI earns its place when it’s built into the tools people already use, working with a business’s own data and systems. That’s an engineering job as much as an AI one, and it’s what we’ve been doing for over fifteen years. We work with leading AI models and build everything around them: the integrations, the interfaces, the guardrails and the support.

AI-Powered Software Features

AI Features in Your Software

Intelligence built into your web, mobile or desktop app, so it understands what people are looking for instead of just matching keywords. We’re building this into United Biz Africa, a business listing and networking platform.

  • Smart, natural-language search
  • Summaries and content suggestions
  • Matching people to the right results
Explore custom software
AI Chatbot on a Smartphone

AI Assistants & Chatbots

Website chatbots and in-app assistants that answer from your own content, and can carry out tasks for your users.

  • Website chatbots trained on your content
  • In-app assistants that take actions
  • Answers with sources, actions with approval
Automating Document Processing with AI

AI Process Automation

AI that reads, sorts and extracts information from the documents and messages your team handles by hand today.

  • Reading invoices, forms and emails
  • Extracting and routing information
  • People review the exceptions, not everything
AI Analysis of Operational Data

AI on Operational & IoT Data

Putting machine and sensor data to work: spotting what’s unusual, forecasting what’s next and explaining it in plain language.

  • Anomaly and fault detection
  • Forecasting demand and energy use
  • Plain-language summaries of sensor data
Explore IoT development

We use AI ourselves first

Before we recommend AI to a client, we’ve put it to work in our own initiatives, our own engineering and our own marketing. So the advice comes from experience of what works, what it costs, and where it still needs a person to check its work.

In our products

Daployi’s AI assistant sets up containers, alerts and CI/CD flows on request, and writes the scripts users need.

In our engineering

AI is part of how we design, write, review and deploy software, which makes us faster without lowering the bar.

In our marketing

For Durban Poles, AI works with WordPress and the site’s analytics to set up conversion tracking, create content and build new sections that lift conversions.

Straight answers before anything is built

01 · Before we build

Not every problem needs AI

Some problems are better solved with a simple rule, a better form or a report. So we check first:

  • 1
    Could a rule, a form or a report do the job?If it could, that’s usually simpler, cheaper and more predictable.
  • 2
    Does the work involve language, judgement or patterns?That’s where AI is the right tool: things that are hard to write down as rules.
  • ✓
    A small prototype on your own dataSo you can see it work before committing to a full build.

We’ll tell you honestly which kind of problem you have.

02 · What makes it work

Your data matters more than the model

The AI models are available to everyone. What makes an assistant useful is what it knows about your business: your documents, your products, your processes. Most of the work, and most of the value, is in connecting the AI to the right information safely.

Example: an assistant for your support team

Your manuals & FAQsthe knowledge you already haveretrievalAnswers with sourcescheckable, not guesses

Instead of answering from general knowledge, the assistant looks up the relevant part of your own documentation and answers from that, showing where the answer came from. Your team can check it at a glance.

03 · Strategy

AI strategy and readiness

Not sure where AI fits in your business? We’ve been through this ourselves, with Epicdev and with Daployi. We can help you find the use cases worth pursuing, check whether your data is ready, and plan a first project that proves the value quickly.

04 · Engineering teams

AI for engineering teams

We can help development teams bring AI into how they build and ship software, from coding assistants to AI in deployment and CI/CD workflows, the same approach we use with Daployi.

How an AI project generally runs here at Epicdev

A prototype comes early, so you can judge the AI on your own data, not on a demo.

  1. Use-case discoveryWhat the AI should do, for whom, and how you’ll know it’s working.
  2. Data & feasibilityWhat information it needs, where that lives and what it may and may not see.
  3. PrototypeA working version on your own data, quickly, to prove the idea.
  4. EvaluateAccuracy, running costs and edge cases, tested before the full build.
  5. Build & integrateInto your app, website or internal tools, connected to your systems.
  6. Launch with guardrailsPermissions, approval steps and logging, so people stay in control.
  7. Monitor & improveUsage, quality and costs reviewed, with support under SLA.

What working with us looks like

Flexible on technology. We’re not tied to one language, framework or platform. We choose the technology that fits your project, your team and the systems you already run.

  • Honest advice on whether AI is the right tool for the problem.
  • A working prototype on your own data before you commit to a full build.
  • Clear rules, agreed with you, on what data the AI can see and do.
  • We sign your NDA before you share the details of your idea.
  • Ongoing monitoring, improvement and support under a service level agreement.

Our software development requirements are always unique and challenging so it is important to deal with a team that will provide sound advice and guidance, as well as have the skills to implement.

Trevor Hart-Jones

Trevor Hart-Jones

Managing Director, Ezitech · client since 2015

An AI project in focus

The AI assistant inside Daployi, an Epicdev initiative for fleet management, turning complex setup tasks into a conversation.

Picture of a code and output screen on two computer screens

AI assistant · Daployi

The Daployi AI assistant

The challenge
Writing compose files, manifests and terminal scripts by hand takes know-how that many teams don’t have on hand, and one small mistake costs hours.
What we built
An AI assistant inside Daployi that knows the platform. It designs compose and manifest templates, and generates the terminal scripts users would otherwise have to write themselves.
The result
Work that meant writing configuration and scripts by hand becomes a conversation, so teams get productive in Daployi faster and with fewer mistakes.
Explore Daployi

AI development: common questions

Still wondering about something?

Ask us directly
Is our data safe if we use AI?

We agree with you up front what information the AI is allowed to see and what it can do, and design the system around those rules. Sensitive actions need a person’s approval, and activity is logged. We’ll explain plainly where your data goes and how the AI provider handles it before anything is built.

AI models can produce confident but wrong answers. We reduce that by having the AI answer from your own documents and data, show its sources, and hand over to a person when it isn’t sure. For anything important, a person stays in the loop.

There are two parts: building the feature, which we quote against a clear scope after a prototype, and running it, which is mostly usage-based fees from the AI provider. We estimate running costs during the prototype, so there are no surprises.

We’re not tied to one AI provider. We choose the model for each task based on quality, speed, cost and where your data needs to stay.

Usually, yes. Most of the work in an AI project is connecting it to your existing data and systems through their APIs, which is what we’ve been doing for clients for over fifteen years.

Tell us your AI idea

Describe the task you’d like AI to help with, who would use it and what information it would need. We will get back to you within one working day.